Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which, together with our privacy policy govern our relationship with you in relation concerning this website. If you disagree with any part of these terms and conditions, please do not use our website.

General

  • Casal do Sol prides itself on being an environmentally friendly unit free of smoke and open fire, therefore smoking or fire will only be allowed in the car park or in the areas reserved for this purpose;
  • The articles that are in your room have been collected by the owners of Casal do Sol over the years, for this reason, the Guest will be held responsible for any material damage or absence of any article of the room, in this way the guest will be responsible for pay its value and / or cost of repair as well as financial damages in the morphology of the room and the destruction of it;
  • Guests will be responsible for any damage done in the room, with this will be the responsibility of the same the payment of any repair and loss of profit at the time of the repair of the room;
  • Casal do Sol is not suitable for children, and we do not have any kind of equipment, such as toys and children protection. However, children or young people (up to 18 years old) are welcome, only if they are accompanied by a responsible person during their entire stay and on the condition that both rooms are rented;
  • Our aim and and our guests’ aim is to relax. Any guests that disturb the normal space and operation of Casal do Sol will be asked to leave the premises immediately without any return of payment;
  • Casal do Sol reserves itself the right to restrict the usage / access of Casal do Sol of its premises and facilities to any person who is not a guest;
  • Pets are not allowed at Casal do Sol except guide dogs.
  • We reserve ourselves the right to change our prices at any time, and will not affect already confirmed reservations;
  • Should there be any delay in the arrival time, guests are asked to contact us directly by phone at: +351 960 188 388;

Breakfast

  • Breakfast is not included in the price, and may be requested. An additional fee of € 12 per person, per day, will be request, and payment will made at the Check Out. We accept Visa, Mastercard, American Express and cash;
  • Casal do Sol prides itself for taking into account any dietary or allergy restrictions, as long as they are informed of them;

Check In/Out

  • Casal do Sol’s Check-in service is performed between 15:00 and 19:30, in case of an early or late check-in (after 21:00), provided availability and approved by Casal Do Sol, an addition fee of € 35 will be requested;
  • Casal do So’s Check-out service is made by 12:00, late check-outs are possible until 14:30, providing availability and on Casal do Sol’s approval at an additional fee of €35;

Reservations

  • A reservation of a minimum of two nights is required for bookings made between June 15th and September 15. However, if you are able to book a single night via our online booking services, we will also accept it. For any questions, please feel free to send us a message: contact@casaldosol.com or call us at +351 960 188 388.
  • If you want to book directly with us, please indicate the room you wish to book, we will do our best to provide the requested room. No guarantees will be given as we reserve ourselves the right to offer the other available room.
  • If you are making a reservation for the night prior to your wedding or on your wedding day, we inform you that Casal do Sol facilities will only be open to Casal do Sol guests. Reservation of a room does not allow the use of space by anyone other than guest.
  • Should you intended to use the rooms for a wedding preparation or anything related to it, you will need to specify this during your booking request as this service is on demand and both rooms have to be booked with a “wedding preparation” rate.
  • Usage of the premises for picture shooting sessions should be scheduled and approved by the owner of Casal do Sol.
  • Any fees must be paid up to 7 days prior to the reservation.

Emails

  • Our System is set to communicate with you, according to your reservation. Please make sure to add contact@casaldosol.com to your contact list in order to ensure the reception of any communication. For each booking, you will receive a Confirmation Email – This email will follow once your reservation is made. Should you not receive this email, please make sure to check you’re the SPAM tab of your email box or contact us as soon as possible as your reservation might not have been confirmed;
  • If your booking is a surprise for someone or should you have a specific communication request, please specify it when you contact us;
  • For any bookings made by phone, an email including all the information will be sent in order to complete your reservation.

Sms

  • Most our communications are made by email. However, should we be missing information or your should your arrival be late, we might contact you by instant messaging at the phone number you have provided us with.

Payment

  •  At Casal do Sol, we accept the following modes of payment:
  • Credit / Debit Card or transfer is required in order to book a room;
  • We also accept cash as well as American Express, Mastercard, Visa and National and International Credit / Debit Cards.
  • Reservations require a non-refundable deposit of 50% made up to 15 days prior to the check-in date;

Cancellation

Our cancellation policy contemplates the following:

Cancelation by Guest

  • Guests are responsible for paying for all independently booked nights regardless of their actual arrival or departure date;
  • Guests who fail to arrive without any prior notice will be fully liable and will be charged the full amount of the reservation;
  • If the reservation is cancelled up to 15 days prior to the scheduled date, there will be no additional cost being the previously made deposit returned, if this cancellation is made after 15 and 7 days prior to the date of reservation will be charged 85% of the reservation amount , if it is after 7 days prior to the date of reservation will be charged the full amount of the reservation
  • Any booking rescheduling will be charged in full to the client, and the previously made deposit cannot be transferred to another reservation. There are no exceptions to this policy including illness, family emergencies, or weather;
  • The cancellation or modification of your reservation must be done by e-mail, which is only confirmed when validated by Casal do Sol;

Cancellation by Casal do Sol

  • In case of any cancellation of the reservation by Casal do Sol, a member of our team will contact the Guest immediately, and any previous payments will be returned in full. In case the Guest wants, Casal do Sol can try to book a room in another Bed & Breakfast in the same category or lower a room of similar level. If this property is priced higher than the Casal do Sol, we will pay the price difference of the first night of your stay. Our responsibility does not go beyond these conditions;
  • Casal do Sol, reserves the right to terminate a stay in its premises, without notice, in case of a risky behaviour or disturbing the stay of other guests, including the Smoke and Fire Rule. Any disrespect to Casal do Sol and its Guests will result in the end of the stay and no refund from the Casal do Sol;

Reservation Changes

The reservation policy includes:

  • Should a Guest wishes to extend a stay, prevailing availability of the room, a part from the price of the extended nights, no additional fee will be charged;
  • The cancellation of nights are subject to the Cancellation Section of this policy, being that the total value of the reservation will be charged;

Rates and Fees

  • All prices presented are applied with the current rates in effect;

Changes to Terms & Conditions

  • Casal do Sol reserves itself the right to change the terms and conditions at any time;
  • Nothing in this agreement operates to transfer any intellectual property rights to the Guest;
  • If any provision of these Terms and Agreements is found to be unenforceable by a court of competent jurisdiction, the other provisions shall, however, remain in full force and effect, including the Privacy Policy;