Privacy Policy

Links to another website

Our website may contain links to other websites of interest. Once you choose to click on these links, you will leave our website. Please note that we do not have any control over other website (even when a link is found on our website). Therefore, we shall not be held responsible for the protection and privacy of any information you will provide to other website and as they are not governed by this privacy statement. When visiting a website, we recommend that you exercise caution and read the privacy statement of each website as they will inform you on what will be done with your data.

Controlling your personal information

Casal do Sol’s Privacy Policy refers to the practice of Casal do Sol and its website with personal data. Personal data refers to information concerning any living person (here referred as the Data Subject) that is not already available to people in the public domain. The General Data Protection Regulation (GDPR) seeks to protect and enhance the rights of Data Subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. GDPR does not apply to information that are already available to people in the public domain. 

Please read the full details of Casal do Sol’s Privacy Policy:

Personal Data

  • Casal do Sol collects information, voluntarily given by the guest through through an electronic form or through direct contact with the client during check-in. Casal do sol will only collect the information needed for bookings (communications; compliance with laws and regulation of Portugal concerning the visits of foreign people;  customer service). This information might includes: Name, Address, Telephone and Email Contact, Food Restrictions, Payment Mode, Identification Document and any other information provided to us by the Guest.
  • When your reservation is made through an third party online booking site, some information shared with them will also be shared with Casal do Sol.
  • Casal do Sol’s website uses analytical tools that gather the activity of a visitor on its website pages, and this information is anonymous in order to protect privacy. The information gathered by our tools on the website will helps us to make business decisions and create marketing strategies.

Consent

  • When agreeing to this Privacy Policy you are consenting to allow Casal do Sol to process your personal data for the purposes outlined.
  • You can withdraw consent at any time by sending an to: contact@casaldosol.com or by writing to us (see last section for full contact details).
  • Should you not wish to have cookies placed on your computers, make sure to set your browsers to refuse cookies before using Casal do sol’s website.
  • Any information Casal do Sol holds about you encompasses all the details we hold about you and any sales transactions including any third-party information we have obtained about you from public sources and our own suppliers such as credit referencing agencies.

Legal basis for processing any personal data

  • Casal do Sol does not sell/rent/broker any information provided by the client to any entity, however, if required by governmental entities, we will share the minimum information corresponding to the authorities request.

Data collection, retention policy and security

  • The Casal do Sol website uses SSL technology (https) in order to encrypt the information transferred.
  • Usually payment to Casal do Sol is made by transfer from the client, however if an access to credit card information is required, Casal do Sol’s staff will only use it at the time of payment. Any other information will only be used when necessary in order to deal with your reservation;
  • Credit card information is automatically removed a few days after your check-out;
  • All other data is stored indefinitely as we will use it to allows us to improve our services to guests in the future.

Data storage

Data is held in Portugal using this website and a digital lock file cabinet. Casal do Sol does not store Personal Data outside the EEA.

What are your rights towards your data?

At any point whilst Casal do Sol is in possession of or processing your personal data, all data subjects have the following rights:

  • Right of access: You have the right to request a copy of the information that we hold about you.
  • Right of rectification: You have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be "forgotten": In certain circumstances you can ask for the data we hold about you to be erased from our records. However, be aware that due to laws and regulations in Portugal, it may not be possible to remove all information due to tax purposes.
  • Right to restriction of processing: Where certain conditions apply you have a right to restrict the processing.
  • Right of portability: You have the right to be provided with the data we hold about you transferred to another organisation.
  • Right to object: You have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing (including profiling) – You also have the right not to be subject to the legal effects of automated processing or profiling.

In the event that Casal do Sol refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge and request a confirmation of what data is held by Casal do Sol, what it is used for and to which objective.

What information can you request ?

  • Identity and the contact details of the person or organization, Casal do Sol has determined to process your data.
  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of Casal do sol or a third party such as one of its clients/service providers. In addition, you can also request about the reason for the third party to be provided with the data. Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • The content of personal data collected (and its sources if the data has not been provided by you), where it is stored (and for how long) and how it is processed.
  • How to place a complaint with the supervisory authority (Data Protection Regulator).
  • Whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.

To access what personal data is held, identification will be required

Casal do Sol will accept the following forms of ID when information on your personal data is requested: a copy of your national ID card, driving license, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Casal do Sol is dissatisfied with the quality, further information requirements may be sought before Personal Data can be released. All requests should be made to contact@casaldosol.com.

Complaints

In the event that you wish to make a compliant about how your Personal Data is being processed by Casal do Sol or its partners, you have the right to complain to Casal do Sol’s, CEO. If you do not get a response within 30 days you can complain to the Data Protection Regulator. The details for each of these contacts are: Casal do Sol, attention of the CEO’s Office 21 Rua do Casal do Sol, Carreiras, 2565-136 Carvoeira or email: contact@casaldosol.com