Dear Guests,

We hope this message finds you safe, sound, healthy and in good spirit. Our thoughts are with all of you and the people affected across the different countries, their families and loved ones.

As per our first letter (here), our focus and priority remains the well-being and safety of our guests and team members. Therefore, we are thoroughly applying the recommendation and guidelines from both the experts of the World Health organization (WHO) and the Portuguese Directorate-General for Health (DGS).

We Clean & Sanitize. We Care. We Adapt. We Safeguard.

We sanitize the guest house to ensure safety and comfort for our guests and member of staff. 

We care for our guests and employees, hence we have introduced additional measures to safeguard their well-being. Furthermore, all members of our staff have been trained and briefed on the guidelines provided by the World Health Organization (WHO) and the Portuguese Directorate-General for Health (DGS) to support our guest in case of emergency or suspicious disease.

We adapt to the context. In order to comply to the new rules and proceed with enhanced sanitation, check-in and check-out times have been modified (make sure you have been informed of the new times).  In addition, being frequent travelers ourselves, we understand very well the hesitation to book a room as we do not want to be penalized in case of a cancellation. Therefore to help future guests during these uncertain times, we have adapted our cancellation policy. Please request our new terms and conditions. 

We safeguard our guests and members of staff by applying all the measures and guidelines provided by the the World Health Organization (WHO) and the Portuguese Directorate-General for Health (DGS). Bear in mind that depending on the evolution of coronavirus, the measures might change. We will make sure to always update and adapt our protocols to safeguard the well-being and the health of each and everyone of us. 

Keep tuned as in the following posts, we will provide more details about the measures that we have taken and set up at Casal do Sol. 

Should you have any questions or queries, do send us a message.

Rachel Gabrielli,
Director of Casal do Sol